Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions govern access to and use of Siel Cart, the official online merchandise platform of Central Luzon State University (CLSU), operated under the University's auxiliary and business operations mandate through its Office of Business Affairs.

By creating an account, placing an order, or otherwise using Siel Cart, you agree to be bound by these Terms. If you do not agree, please do not use the System. These Terms should be read together with the Siel Cart Data Privacy Notice and Consent and any applicable, officially approved UBAP policies.

2. Eligibility

• You must be at least thirteen (13) years old to create a Siel Cart account, consistent with the minimum age requirement stated in the Data Privacy Notice.
• By registering, you represent that the information you provide is accurate and that you meet this age requirement.
• Siel Cart is intended for use by the CLSU community and the general public interested in official CLSU merchandise, subject to these Terms.

3. Account Registration and Responsibilities

• An account is required to place an order. You are responsible for maintaining the confidentiality of your password and for activity that occurs under your account.
• You agree to notify the appropriate office promptly of any unauthorized use of your account.
• You may update your first name, last name, email address, and phone number through Profile Management, subject to the System's available functions.
• Other profile information, including your date of birth, address, and profile photo, cannot currently be updated through Profile Management.

4. Products and Availability

• 4.1. All merchandise displayed in Siel Cart is subject to availability.
• 4.2. Product information, including descriptions, prices, images, and availability, is provided to help customers make informed purchasing decisions. Customers are encouraged to review the product details before placing an order.
• 4.3. Product availability may change. The submission of an order does not guarantee that an item will remain available until pickup unless the order has been confirmed in accordance with the System's order-processing procedures.
• 4.4. If a product becomes unavailable or an issue arises with an order, customers may contact UBAP for assistance.

5. Orders and Payment

• 5.1. Customers must register for an account and log in to Siel Cart to place orders.
• 5.2. Customers are responsible for reviewing their selected merchandise, quantities, prices, and other order details before submitting an order.
• 5.3. Upon successful order placement, the order is recorded in the System, and the corresponding product stock is deducted from the available inventory.
• 5.4. Siel Cart operates on a pickup-only basis. Customers must collect their orders at the designated pickup location according to the schedule provided by UBAP.
• 5.5. All payments are made in cash at UBAP upon pickup. Siel Cart does not process online payments or provide delivery services.
• 5.6. Customers cannot edit existing order items or quantities through the System after an order has been placed. Any concerns regarding an existing order must be addressed through the applicable UBAP procedures.

6. Order Modification and Cancellation

• 6.1. Customers are responsible for reviewing their orders carefully before submitting them.
• 6.2. Customers may cancel their orders through the cancellation feature available in Siel Cart, provided that the order has not yet been marked as "Ready for Pickup."
• 6.3. Once an order has been cancelled, the System will reflect the updated order status in accordance with its implemented cancellation process.
• 6.4. Orders that are not claimed within the pickup deadline assigned by UBAP are not automatically cancelled by the System. If a customer fails to claim an order, the customer must contact UBAP to arrange a rescheduled pickup. If no rescheduling request is made, the disposition of the unclaimed order shall be determined by UBAP in accordance with its applicable procedures.
• 6.5. Customers who fail to claim their orders within the assigned pickup schedule must contact UBAP through its official email address at ubap@clsu.edu.ph to arrange a rescheduled pickup, as described in Section 7.

7. Pick-up Policy

• 7.1. Customers are responsible for claiming their orders at the designated pickup location within the pickup date and time assigned by UBAP.
• 7.2. The pickup schedule is determined by UBAP and communicated to customers through the System or other official communication channels.
• 7.3. If a customer fails to claim an order within the assigned pickup schedule, the customer must contact UBAP through its official email address at ubap@clsu.edu.ph to arrange a rescheduled pickup.
• 7.4. UBAP shall determine and communicate the new pickup date and time. Customers must wait for UBAP to provide the revised schedule and may not assume that a preferred date or time has been approved. For orders that are still not claimed upon the rescheduled date, it shall be cancelled.
• 7.5. Customers must follow the instructions provided by UBAP when claiming their orders.

8. Returns, Refunds, and Exchanges

Siel Cart Version 2.0 does not provide an online feature for submitting or tracking return, exchange, or refund requests. The System does not provide a dedicated online process for submitting supporting photos or videos, scheduling appointments, or tracking quality-check outcomes for such requests.

Any concerns regarding defective, damaged, incorrect, or otherwise unsatisfactory merchandise must be addressed directly with UBAP through its official communication channels. Such concerns shall be handled in accordance with applicable, officially approved university policies and procedures. The submission of a concern does not guarantee that a return, exchange, or refund will be granted.

9. Product Reviews and User-Generated Content

• 9.1. Only customers who have completed orders may submit product reviews through Siel Cart. Once submitted, reviews are automatically displayed in the Reviews section.
• 9.2. UBAP Admin and Super Admin may delete reviews that are considered inappropriate, unethical, or otherwise unsuitable for public display. Customers may also delete their own personal reviews.
• 9.3. StratCom Admin may view submitted reviews but does not have permission to delete them.
• 9.4. Customers are responsible for ensuring that their reviews are truthful, respectful, and relevant to the product. Reviews must not contain offensive, abusive, misleading, or inappropriate content.

10. AI Chatbot Assistance

• 10.1. Siel Cart may provide a chatbot to assist customers with general inquiries about the System and its services.
• 10.2. The chatbot is intended to provide general assistance and may not be able to resolve all customer concerns.
• 10.3. For order-related concerns, missed pickups, or other matters requiring assistance from UBAP, customers should contact UBAP through its official communication channels.
• 10.4. Chatbot conversations are not recorded or stored by Siel Cart.

11. Prohibited Conduct

You agree not to:

• Create multiple or fraudulent accounts, or provide false registration information.
• Attempt to access other users' accounts, administrative functions, or data that are not authorized for your role.
• Post false, misleading, abusive, or inappropriate product reviews or inquiries.
• Use the System for any unlawful purpose or in a manner that could damage, disable, or impair its operation.
• Attempt to reverse-engineer, scrape, or gain unauthorized access to the System's source code, data, or infrastructure.

12. Intellectual Property

• All CLSU trademarks, logos, seals, and official designs displayed on Siel Cart are the property of Central Luzon State University. Nothing in these Terms grants you any right to use these marks except as necessary to browse and purchase merchandise through the System.
• Product designs, photography, and site content are owned by or licensed to CLSU and may not be reproduced, distributed, or used commercially without prior written permission from the Office of Business Affairs.

13. Privacy

Your use of Siel Cart is also governed by the Siel Cart Data Privacy Notice and Consent, which explains what personal data is collected, how it is used, and your rights as a data subject under Republic Act No. 10173, or the Data Privacy Act of 2012.

Personal data shall be processed in accordance with the Data Privacy Notice and applicable data protection laws. Any consent mechanism used by the System shall be described accurately in the Data Privacy Notice and shall reflect the System's actual implementation.

14. Limitation of Liability and Disclaimers

• Siel Cart is provided on an "as is" and "as available" basis. While reasonable steps are taken to keep product information, stock levels, and order statuses accurate, the System is not guaranteed to be error-free or uninterrupted at all times.
• To the extent permitted by law, CLSU and the Siel Cart development team shall not be liable for indirect, incidental, or consequential damages arising from the use of the System, except in cases of gross negligence or willful misconduct.
• Nothing in this section limits any right or remedy you may have under applicable Philippine law, including consumer protection laws.

15. Account Deletion and Data Retention

• Customers may initiate account deletion through the System, provided they have no pending orders.
• The Super Admin is authorized to delete Customer, UBAP Admin, and StratCom Admin accounts, subject to the System's restrictions on accounts with pending orders.
• Once an account is deleted, the affected user will no longer be able to access the account using the deleted credentials.
• Account deletion and the retention of personal data and transaction records are subject to the Siel Cart Data Privacy Notice and applicable data protection requirements.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from the use of Siel Cart shall first be brought to the attention of the Office of Business Affairs for resolution, without prejudice to either party's right to seek remedies through the appropriate Philippine courts or administrative bodies.

17. Changes to These Terms

Siel Cart may update these Terms from time to time to reflect changes in the System or applicable law. Updates may be communicated through the System or other official communication channels. Users are encouraged to review the Terms periodically to remain informed of any changes.

18. Contact Information

For questions or concerns regarding these Terms, you may reach out through the following channels: